Rock IT offers organisations a completely managed IT Support service. For those companies who would like to outsource their IT requirements to a trusted partner, Rock IT will take the time to understand your individual needs, and flexibly match the right level of support to meet those needs. Whatever level of support your business requires, we can create a tailored package, without the premium price tag,  addressing:

• Your individual ICT infrastructure requirements
• Hours to suit your operational needs or 24/7/365 support
• On-premise and/or remote support

As part of our service, we regularly and proactively review your infrastructure and advise you on performance and security, to ensure your business systems operate at optimal performance and support your commercial goals. Enhanced options include:

• Weekly or monthly dedicated resource for ICT housekeeping
• Data storage & back up
• Business continuity and disaster recovery services

Benefits

Our experienced account management teams will ensure the smooth running of your IT infrastructure and the consistent delivery of high quality IT support, service and advice.

Our talented team of highly qualified engineers have an inquisitive nature which means they are constantly driving creativity and innovation and striving to provide an exceptional customer experience.

Our helpdesk is central to all our support services. Our engineers are on hand to solve your technical issues during the hours of cover tailored to meet your business needs.

Most service issues can be rectified remotely. However, where this is not possible an Engineer will be despatched to your site to provide onsite assistance and this is an integral part of our service.

Our management software acts as the command centre for all our proactive maintenance and monitoring.